Have you joined a Strava challenge, completed it and was waiting for your Trophy but never received it? This happened to me a few times so I gave up and didn’t join any further challenges until my son Jayden worked out what the problem was.

He too is on Strava and he completed the 5 KM June challenge yesterday but never received his trophy. I initially told him that maybe he didn’t run exactly 5 KM or that Strava didn’t recognise the distance and to try again tomorrow.

Out of curiosity I also joined the 5 KM challenge to see if the above statement was true. This morning I ran 5.12 KM at a pace of 4:35/km which was pretty fast. When I came home after the run Samsung Health synced the run to Strava and I didn’t earn the trophy. I waited for a couple of hours and the trophy still didn’t appear.

It wasn’t until this afternoon where my son told me that he figured out the problem. The Privacy Control for the run needs to be set to Everyone instead of Followers. By default all my runs are set to Followers only and that’s the reason why I wasn’t earning the Trophies.

Marco Tran The Simple Entrepreneur Strava Tropies Not displaying Morning run

So the easy fix if you want to earn a trophy for a particular challenge is to change the Privacy control to Everyone, then save it. To do this follow these steps:

MOBILE APP

On your Strava App select the run. Tap on the menu button (3 dots)

Marco Tran The Simple Entrepreneur Strava Tropies Not displaying Mobile App Run

Press EDIT

Marco Tran The Simple Entrepreneur Strava Tropies Not displaying Mobile App Edit Button

Select Everyone in the Privacy Control settings

Marco Tran The Simple Entrepreneur Strava Tropies Not displaying Mobile App Privacy Control Everyone

Then don’t forget to change the setting back to Followers and then tap on SAVE once you earned the trophy.

DESKTOP BROWSER

If you login with a desktop browser go to strava.com and login to your account

Select the run and then click on the Edit button

Marco Tran The Simple Entrepreneur Strava Tropies Not displaying Morning run Edit Run

In the Privacy Controls section select Everyone and then press the Save button

Marco Tran The Simple Entrepreneur Strava Tropies Not displaying Morning run Edit Run Privacy Controls Everyone

Refresh the page and you should earn the Trophy if you’ve completed it.

Marco Tran The Simple Entrepreneur Strava Tropies Not displaying

Change the run back to Privacy Control to Followers and press save. I also tried it with a run 10 KM run I did 3 days ago and I was also able to earn the trophy.

There you go, this is an easy fix to making sure you earn a trophy after completing a Strava challenge. All credit goes to Jayden for the fix.

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